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Job Alert: Business Process Analyst at Primera Microfinance Bank Limited

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Primera Microfinance Bank Limited, your partner for growth, is a fully licensed technology-driven finance platform that offers financial solutions to businesses and individuals. Anchored by a strong balance sheet and an experienced, hands-on management team, we enhance financial inclusion by offering suite of financial services to meet the needs of clients.

We are recruiting to fill the position below:

Job Title: Business Process Analyst

Location: Victoria Island, Lagos
Department: Business Process Re-engineering
Reports to: Head, Business Process Re-engineering

General Roles

  • To manage the improvement/radical redesign of business processes by identifying inefficiencies, proposing improvements and supporting the execution of improvements that will translate to positive customer experience, cost savings, revenues and operational efficiency.
  • To identify strategic transformation projects that will increase efficiency via the transformation of resources (organizational/people change, development, training) processes and/or information technology.
  • To identify and implement initiatives that will optimize the capabilities of existing resources and infrastructure across Primera

Job Description
Strategic:

  • Work with management to identify business needs, challenges and opportunities
  • Recommend new techniques and technologies to achieve business goals
  • Determine business roadmap and provide support in future business planning
  • Evaluate existing business processes and recommend improvements
  • Analyze business needs and develop strategies to meet these needs
  • Develop action plans to overcome business challenges
  • Recommend business improvements based on market and competitive trends
  • Perform business analysis and reporting for assigned projects
  • Build positive and trustful working relationships with internal/external customers
  • Maintain clear and complete knowledge on business operations and procedures
  • Drive execution of strategic process improvement initiatives

Continuous Process Improvement:

  • Perform Business Analysis Planning & Monitoring, Strategy Analysis, Requirement Analysis & Design Definition, Requirements Lifecycle Management, Elicitation & Collaboration and Solution Evaluation with stakeholders before seeking management approval.
  • Facilitate the process discovery walkthroughs and process redesign sessions with stakeholders.
  • Review ‘as-is’ processes and ‘to-be’ processes and analyze both to identify most impactful changes
  • Document organizational & process requirements, workflows etc. and communicate them to stakeholders.
  • Ensure proposed changes/solutions effectively handle the current pain points (root cause focused)
  • Identify stakeholders, analyze business requirements, and facilitate development of Business Requirement Specification documentation for solution/customization development
  • Model envisioned scenarios for substandard processes/improvement opportunities and facilitate approval for changes
  • Develop process maps for new processes (using Microsoft Visio Mapping Tool etc.)
  • Facilitate the revision of Standard Operating Manuals (SOM) with departments and products teams

Accountability:

  • Partnership on continuous process improvement journey and re-engineering of the bank’s business process standards.

Qualifications

  • Minimum of 2nd class lower in First Degree (MBA, MSc, MA, ML and/or Professional Qualifications is compulsory)
  • Minimum of 4-6 years working experience
  • General banking experience especially in operations, marketing or support service units.

Relevant Certifications:

  • Certified Business Analysis Professional Certification (CBAP/CCBA, BCS BA, PMI-PBA, etc.)
  • PROSCI Change Management Certification
  • Certified Quality Process Analyst (CQPA)
  • Agile Project Management Certification

Additional Information
Required Skills & Competencies:

  • Critical thinking
  • Problem solving
  • Communication
  • Negotiating
  • Organize information
  • Strong knowledge of banking operations
  • Business Analysis
  • Process Improvement
  • Change Management
  • Project Management
  • Pay attention to details
  • Team player
  • Honest, proactive and hardworking
  • Ability to adapt to changes
  • Excellent written and verbal communication skills

Application Closing Date
25th January, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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