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Job Alert: Client Experience Strategist at Concept Group

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  • The genesis of The Concept Group was initially borne from a functional and structural approach, simply delivering better effectiveness through d services of back office functions for its more market facing organizations.
    As the organization grew, the Group along with its member subsidiaries have evolved to embody much more. As a tested guiding light,…

     

    Client Experience Strategist

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 4 years
    • Location Lagos
    • Job Field Customer Care&nbsp

    Job Description

    • Use feedback to develop an in-depth understanding of customers
    • Implement a system to help you collect feedback, analyze it, and act on it regularly
    • Reduce friction and solve your customers’ specific problems and unique challenges
    • Make listening to customers a top priority across the business.
    • Develop customer needs and use cases throughout a customer journey.
    • Translate customer needs into business requirements.
    • Serve as an advocate and champion for the customer-centric, research, & design cultures to stakeholders with little experience partnering in human-centered design.
    • Develop client strategic insights via client research techniques: quantitative, qualitative
    • Lead teams in developing business and customer cases to help drive experience improvement.
    • Understand and interpret customer experience measurements.
    • Develop operational plans to deliver great customer experiences.
    • Have a strong cross-functional understanding of service delivery to be able to identify and engage boundary partners.
    • Develop client strategic insights via client research techniques: quantitative, qualitative,
    • Have experience with leading facilitated sessions in customer journey mapping and service blueprinting.
    • Create effective communications across multiple internal channels to increase the ability to change the customer experience.
    • Develop views of both present and future customer journeys through quality research.
    • Lead projects that enhance the client’s understanding of the customer.
    • Serve as customer advocate during new product launches and service upgrades.

    Job Qualifications

    • Bachelor’s Degree
    • Minimum of 4 years experience.

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Method of Application

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