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Job Alert: Corporate Retention Associate (Abuja) at Reliance Health

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Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Title: Corporate Retention Associate

Location: Abuja
Employment Type: Full-time
Specialization(s): Administration, Corporate Client Services / Sales

Job Summary

  • This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
  • The role is also responsible for ensuring strong customer retention and the resolution of serious client administrative issues

Responsibilities

  • Acting as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have
  • Assist corporate clients in onboarding and navigating our system and the healthcare system in general
  • Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur
  • Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
  • Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
  • Regularly obtain feedback on our services from corporate clients and act on said feedback accordingly

Requirements

  • B.Sc / HND Degree
  • 0 – 2 years of post NYSC experience
  • Strong written and spoken communication skills
  • Strong analytical thinking skills
  • Ability to work in a team and collaborate with various individuals
  • Strong interest in developing a career in a client-focused role
  • Sales or Customer Success experience is an added advantage but not compulsory.

Application Closing Date
30th April, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Click here to take the online assessment test

Note

  • You are expected to complete the assessment test after submitting your application.
  • Ensure you use the same email as in the application form.
  • The assessment will take you 110 minutes.
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