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Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.
We are recruiting to fill the position below:
Job Title: Corporate Retention Associate
Location: Abuja
Employment Type: Full-time
Specialization(s): Administration, Corporate Client Services / Sales
Job Summary
- This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
- The role is also responsible for ensuring strong customer retention and the resolution of serious client administrative issues
Responsibilities
- Acting as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have
- Assist corporate clients in onboarding and navigating our system and the healthcare system in general
- Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur
- Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
- Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
- Regularly obtain feedback on our services from corporate clients and act on said feedback accordingly
Requirements
- B.Sc / HND Degree
- 0 – 2 years of post NYSC experience
- Strong written and spoken communication skills
- Strong analytical thinking skills
- Ability to work in a team and collaborate with various individuals
- Strong interest in developing a career in a client-focused role
- Sales or Customer Success experience is an added advantage but not compulsory.
Application Closing Date
30th April, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Click here to take the online assessment test
Note
- You are expected to complete the assessment test after submitting your application.
- Ensure you use the same email as in the application form.
- The assessment will take you 110 minutes.