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Job Alert: Customer Service Agent-Meet and Assist at National Aviation Services

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  • We are a fast-growing aviation services provider with a presence in over 17 countries. With an employee base of 8,000 employees from over 65 nationalities, we are one of the most diverse organizations in the region.

    Inclusivity and equal opportunity are a strong part of our culture, with women comprising 20% of our workforce, 23% of which are in managerial positions and growing.

    Customer Service Agent-Meet and Assist

    • Job TypeFull Time
    • QualificationOND  
    • Experience
      2 – 3 years
    • LocationAbuja, Lagos
    • Job Field
      Customer Care  
     

    Details:

    Job Summary

    To perform the designated duties of providing Meet & Assist related customer service assistance to customers and clients, as per the operational and HSEQ norms and standards.

    Duties and Essential Job Functions

    Management:

    • Endeavor to develop and succeed in maintaining appropriate company image that strives towards excellence in satisfying customers
    • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications.
    • Contributes to team effort by accomplishing related results as needed

    Technical:

    • Ensure timely system recording of walk-in, telephone, email customers service requests related to meet and assist service, flower arrangement/ delivery assistance, limousine and hotel accommodation assistance and visa upon arrival
    • Meet and assist the arriving or departing passengers at the boarding gate or check-in counters and assist them with immigration or check-in formalities
    • Ensure compliance to established procedures for flower delivery service, limousine service, hotel accommodation assistance, and other services
    • Attend to customer inquiries, concerns or requests received via phone, email or walk-in customers at the Meet and Assist service counters; promote and cross-sell other services
    • Prepare incident and other reports as required
    • Perform other related duties as directed by the immediate superior

    Policy and Procedure:

    • Maintains a safe and healthy work environment by performing within organizational standards and adhering to legal regulations.
    • Implementation of all related organizational policies and procedures
    • Implementation of all related rules and regulations
    • Ensure commitment to all HSEQ regulations and procedure as per management requirements
    • Ensure that all company assets are maintained and used properly avoiding any damage or misuse

    Reporting:

    Provides written or verbal reports in the appropriate medium

    Minimum Job Requirements

    A. Minimum – Ordinary National Diploma

    B. Professional Experience

    2- 3 years of similar experience

    C. Competencies Required

    • Communication skills
    • Planning and Organizing skills
    • Team work and interpersonal skills
    • Basic Computer skills and knowledge of related job applications
    • Language Skills: Knowledge of oral and written English.
    • Safety focus and Customer service skills
    • Knowledge of Meet & Assist operations, and airline and local policies & procedures

    Method of Application

    Interested and qualified? Go to National Aviation Services career website on careers.nas.aero to apply

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