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Job Alert: Customer Service Personnel at Majeurs

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  • Majeurs is a furniture manufacturer that focuses on real luxury furniture made with style and great finishing for all clients with discerning taste to enjoy both in their homes & offices.

    In addition to pushing the boundaries of quality, we want to build a culture of quality workers and a progressive environment for staff to thrive in their skills sets.

    Customer Service Personnel

    • Job TypeFull Time
    • QualificationBA/BSc/HND  
    • LocationLagos
    • Job Field
      Customer Care  
     

    WHAT ARE WE HIRING?

    • Problem-solving
    • Time management
    • Planning and execution
    • Documenting all customer interactions
    • Developing Standards of customer experience
    • Help Desk Experience
    • Emphasizing Excellence
    • Supports company operations by maintaining & improving overall customer experience

    YOUR CORE RESPONSIBILITIES

    • Oversee all customer service-related issues.
    • Managing incoming calls and product inquiries
    • Documenting & Reporting monthly activities in a concise format to Management
    • Update customers weekly on orders
    • Manage Customers orders documentation
    • Meet with customers regularly by escorting sales managers on field trips
    • Visit project sites to ensure customer satisfaction and job execution
    • Oversee external vendors deliverables
    • Liaise with production management to ensure all information for clients are correct and current
    • Derive at ‘Aftercare’ procedures and processes for all closed clients both old and new
    • Manage showroom appearance and maintenance weekly without fail (close of each day)
    • Learn product names prices, details for prompt information sharing with sales department & prospects enquiries
    • Follow up all delivery schedules to ensure customer satisfaction
    • Set reasonable customer satisfaction goals and work with the various departments to meet them consistently.
    • Interact with customers daily, responding to their questions and guiding them to the appropriate products team & service.
    • Create and implement an effective customer loyalty program.
    • Accomplishes customer service human resource
    • Preparing and completing action plans, initiating production job sheets, productivity, quality, and customer-service standards;
    • Resolving problems by identifying customer service trends.

    REQUIREMENTS

    • Proven customer support experience or experience as a client service representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Familiarity with Microsoft Excel
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • University degree

    REMUNERATION

    N840,000 – N1,200,000

    Method of Application

    Interested and qualified? Send in your application by clicking the Apply button below

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