The Relationship Tips
Take a fresh look at your lifestyle.

Job Alert: Customer Service Representative / Operations Coordinator / Sorting Officer at Speedaf Nigeria Limited


  • Speedaf Express is a joint-venture company formed from the YIWILL HOLDINGS and ZTO.We commit to reduce the end-to-end logistics costs while providing a stable and recognized logistics services to our customers.


    Customer Service Representative / Operations Coordinator / Sorting Officer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience
    • Location Lagos
    • Job Field Customer Care&nbsp

    Job Details

    • Act as main link between speedaf and her customers. Ensure an effective communication and mutual understanding, focus on our customer’s needs.
    • Update and maintain customer orders in the systems.
    • Collect and follow up customer orders. Ensure a close follow up of daily order entering and guarantee strict order management accuracy.
    • Issuing of local documentation including Invoice, Delivery Notes, Receipts and verifications when necessary.
    • Order tracking and follow up until delivery.
    • Work with station supervisor daily to ensure smooth deliveries, ensuring that appropriate Riders are at the right place at the time.
    • Track customer claims and ensure a daily follow-up of outstanding items. Investigate claims and set action plans to prevent re-occurrence.
    • Focus constantly on service level performance improvement.
    • Maintain procedures, follow standards, and administrate activities to assure accurate order entry, efficient shipment tracking, and timely delivery of products to customers.
    • Implement tools and reports in order to measure the Customer Service activity and its KPI performance is enhance

    Responsibilities / Requirements

    • Strategically plan and manage hub operations, couriers clients services
    • Direct, optimize, implement and coordinate hub operations in line with speedaf policies and programs
    • Liaise with management to review and develop new mechanism to improve hub operations standard and efficient means of shipment delivery.
    • Keep track of stock levels, delivery times, transport costs and couriers complaints
    • Arrange shipment catalog goods, plan routes and process shipments
    • Resolve any arising problems or complaints
    • Supervise, coach and train couriers and operations workforce within the hub
    • Comply with laws, regulations and requirements

    N80,000 – N150,000 monthly.

    Method of Application

    Interested and qualified? Go to Speedaf Nigeria Limited on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Method of Application

    Subscribe to our newsletter
    Sign up here to get the latest news, updates and special offers delivered directly to your inbox.
    You can unsubscribe at any time
    Leave A Reply

    Your email address will not be published.

    This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Read More