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Job Alert: Customer Service Representative / Operations Coordinator / Sorting Officer at Speedaf Nigeria Limited

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  • Speedaf Express is a joint-venture company formed from the YIWILL HOLDINGS and ZTO.We commit to reduce the end-to-end logistics costs while providing a stable and recognized logistics services to our customers.

     

    Customer Service Representative / Operations Coordinator / Sorting Officer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience
    • Location Lagos
    • Job Field Customer Care&nbsp

    Job Details

    • Act as main link between speedaf and her customers. Ensure an effective communication and mutual understanding, focus on our customer’s needs.
    • Update and maintain customer orders in the systems.
    • Collect and follow up customer orders. Ensure a close follow up of daily order entering and guarantee strict order management accuracy.
    • Issuing of local documentation including Invoice, Delivery Notes, Receipts and verifications when necessary.
    • Order tracking and follow up until delivery.
    • Work with station supervisor daily to ensure smooth deliveries, ensuring that appropriate Riders are at the right place at the time.
    • Track customer claims and ensure a daily follow-up of outstanding items. Investigate claims and set action plans to prevent re-occurrence.
    • Focus constantly on service level performance improvement.
    • Maintain procedures, follow standards, and administrate activities to assure accurate order entry, efficient shipment tracking, and timely delivery of products to customers.
    • Implement tools and reports in order to measure the Customer Service activity and its KPI performance is enhance

    Responsibilities / Requirements

    • Strategically plan and manage hub operations, couriers clients services
    • Direct, optimize, implement and coordinate hub operations in line with speedaf policies and programs
    • Liaise with management to review and develop new mechanism to improve hub operations standard and efficient means of shipment delivery.
    • Keep track of stock levels, delivery times, transport costs and couriers complaints
    • Arrange shipment catalog goods, plan routes and process shipments
    • Resolve any arising problems or complaints
    • Supervise, coach and train couriers and operations workforce within the hub
    • Comply with laws, regulations and requirements

    Salary
    N80,000 – N150,000 monthly.

    Method of Application

    Interested and qualified? Go to Speedaf Nigeria Limited on docs.google.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Method of Application

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