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Job Alert: Customer Support Agent at Parkway Project Limited

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  • Parkway Project Limited is a Financial Technology Company that provides simple, intuitive, end-to-end corporate, retail and transaction banking solutions.

    Customer Support Agent

    • Job TypeFull Time
    • QualificationBA/BSc/HND  
    • Experience
      1 year
    • LocationLagos
    • Job Field
      Customer Care  
     

    Job Description

    • We are urgently in need for a Customer Support Agent who would be responsible for providing helpdesk support and customer service on company product offerings; responds to enquiries and resolve customer complaints and provide feedback from customers about products.

    Core Responsibilities

    • Provision of first level helpdesk support for product offerings
    • Receive, document and resolve clients/subscribers complaints.
    • Escalate clients / subscribers complaints as applicable to support or help desk.
    • Telephone and e-mail marketing of product features and enhancements to clients / subscribers.
    • Maintain appropriate logs of operational activities.
    • Professional management of Incoming and Outgoing correspondence via telephone & Post mail
    • Professional reception & attendance to guest & visitors.
    • Collate and provide a report to appropriate unit
    • Managing and maintaining good client relationship in ensuring a healthy customer experience, ensuring escalated customers’ complaints, issues or challenges are amicably resolved.

    Qualifications

    • BSc / HND in any discipline
    • Minimum of one-year experience working in any role with transferable skills.

    Essential Skills:

    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Strong complaint handling skills and active listening
    • Ability to multi-task, prioritize, and manage time effectively.

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the “Job title” as the subject of the email.

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