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Job Alert: Customer Support Agent Job at Parkway

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Job Summary
  • Parkway
  • 8th January, 2020
  • 1
  • Customer Service
  • Experienced (Non-Manager)
  • Full-Time
  • 1-3 years
  • Higher National Diploma(HND)
  • Lagos
  • 3rd January, 2020
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Parkway Project Limited is a Financial Technology Company that provides simple, intuitive, end-to-end corporate, retail and transaction banking solutions.

We are recruiting to fill the position below:

Job Position: Customer Support Agent

Job Location: Lagos

Job Description

  • We are urgently in need for a Customer Support Agent who would be responsible for providing helpdesk support and customer service on company product offerings; responds to enquiries and resolve customer complaints and provide feedback from customers about products.

Core Responsibilities


  • Provision of first level helpdesk support for product offerings
  • Receive, document and resolve clients/subscribers complaints.
  • Escalate clients / subscribers complaints as applicable to support or help desk.
  • Telephone and e-mail marketing of product features and enhancements to clients / subscribers.
  • Maintain appropriate logs of operational activities.
  • Professional management of Incoming and Outgoing correspondence via telephone & Post mail
  • Professional reception & attendance to guest & visitors.
  • Collate and provide a report to appropriate unit
  • Managing and maintaining good client relationship in ensuring a healthy customer experience, ensuring escalated customers’ complaints, issues or challenges are amicably resolved.

Qualifications

  • BSc / HND in any discipline
  • Minimum of one-year experience working in any role with transferable skills.

Essential Skills:

  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Strong complaint handling skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the “Job title” as the subject of the email.


  

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