The Relationship Tips
Take a fresh look at your lifestyle.

Job Alert: Emerson Electric: Customer Service Manager

0


YOU MIGHT ALSO LIKE
Job Summary

Make sure that our customers’ needs are being satisfied, provide excellent customer service and promote transition to a customer service centric organization throughout all of areas.

Basic Functions

ACTION OR TASK
Start with a verb (e.g. provides, controls, implements, verifies.
EXPLANATION
Continue with the function description. Consider answering the questions How?, To what degree?, Purpose?
CATEGORY
(Essential / Necessary)*
Ex: Develops
sales strategies to achieve planed objectives aligned with the Emerson’s goals
Essential

Develop
And implement a customer service policy for the company

Essential

Measure
Customer Satisfaction and improve service

Essential

Escalate
Critical services issues with FLMC suppliers

Necessary
Handle
Face to face inquiries from customers

Essential

Manage
Returns of Materials / Credits to customers

Essential
Manage
Customer Service Team

Essential

* Essential Functions are those functions that an individual must be able to perform unaided and/or with reasonable accommodations
* Necessary Functions are the additional duties that may be assigned to a position on an as-needed basis or that occur only occasionally. Responsibilities:

Make sure that our customers needs are being satisfied, provide excellent customer service and promote transition to a customer service centric organization throughout all of areas.

Skills ( Refers to the functional or technical knowledge necessaries and essential to perform the job, ex: Word Level Basic, Delta V, Level Intermediate, English, Level Advanced )

SKILL DESIRED
LEVEL

SKILL DESIRED
LEVEL
English
Advance

Written Communication
Advance

Computers Software
Intermediate

Requirements ( Employee Profile -Job Profile )

Required Experience:
3-5 years of experience as customer operations manager, customer relationship manager or customer care manager

Required Education:
Bachelor degree in Logistics, Business Management or similarAbout Emerson
At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values-integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation-inform every decision we make and empower our employees to keep reaching higher.

As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.

Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.

Whether you’re an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today.

Subscribe to our newsletter
Sign up here to get the latest news, updates and special offers delivered directly to your inbox.
You can unsubscribe at any time
Leave A Reply

Your email address will not be published.

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Read More

The Relationship Tips We would like to show you notifications for the latest news and updates.
Dismiss
Allow Notifications