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Job Alert: Enterprise Support Engineer at Ascentech Services Limited

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    Enterprise Support Engineer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience
    • Location Lagos
    • Job Field ICT / Computer&nbsp

    Roles and Responsibilities

    • Installation of FTTH Home internet services in residential/business premises.
    • Experience in field survey, fibre laying plan, ducting, trenching, blowing fiber, Splicing of Fiber.
    • Experience in fibre optic tools: OTDR, Optical Power meter, Optical Laser source and testing etc.
    • Expertise in handling multi-vendor equipment for hardware installation and troubleshooting.
    • Audit of outsourced work to meet applicable technical and operational quality standards.
    • Conduct routine checks of all tools to ensure safety and accuracy of measurement
    • Experience in providing Technical support for planning of fiber allocation, duct design (PVC) & Route design
    • Acceptance testing of optical, civil, outdoor network.
    • Responsible for FTTx network construction in the defined boundary within project timeline.
    • Technical auditing and overseeing the contractor for the flawless construction of fibre infrastructure
    • Responsible for route analysis of underground fibre construction.
    • Responsible to attending the customer complains.
    • Responsible to manage fibre splicing and approve installed fibre as par as build plan and test results.
    • Responsible to comply with Health & Safety standards.
    • Responsible for maintenances and Up-keep all records of underground fibers infrastructure, fibre splicing plan, passive splitter terminations and access equipment.
    • Responsible for service restoration during emergency conditions.

    Qualification Requirements

    • Graduate / Diploma in Electronics & Communication or equivalent.
    • CCNA Certification. Knowledge & Skills:
    • Working knowledge on Cisco network switches and routers.
    • Work experience in ISP / Telecom Domain is an add-on
    • In depth knowledge of switching & routing protocols, IP sub-netting, VLAN, VPN, VRRP, ISIS, OSPF, MPLS, STP, Q-in-Q.
    • Working knowledge of Cisco switching and routing equipment, SD-WAN, WTTH, FTTH, Point-to- point & Point-to-multipoint Radio setup.
    • Knowledge of Network monitoring tools such as PRTG, OP Manager. Roles and responsibilities:
    • Provide end-to-end support for Enterprise services in terms of implementation, day-to-day operations and, monitoring and reporting.
    • Maintain faster Response time to meet SLA.
    • Responsible for preventive & corrective measures to meet network target KPIs.
    • Responsible for fault and performance management of network.
    • Escalate with other network teams to resolve customer related issues within SLA.
    • Coordinate with different departments to ensure timely support & solution to enterprise customers.
    • Provides analysis and root cause diagnosis for customer related issue for corrective maintenance.
    • Understanding in GPON fiber optic network and service deployment.
    • Understanding in active FTTH equipment (OLT, ONT) and Passive FTTH splitter.
    • Certification in Fiber Technology is an added advantage.
    • Knowledge of VLAN and IP’s and IP network structure.
    • Good knowledge of Design & Implementation process in FTTX.
    • Knowledge of fault and performance management process.
    • Computer proficiency in MS Office (MS word, MS Excel, MS Power Point)
    • In depth understanding of outside plant, cable sizing, cable record etc.

    Personal Attributes:

    • Good negotiation and decision-making skills.
    • Excellent execution, organizing and people skills
    • Strong commitment to quality and performance

    Method of Application

    Interested and qualified candidates should forward their CV to: [email protected] using the “Job Title” as the subject of the email.

    Note: Only shortlisted candidates will be contacted.

    Learn how to get a job in any industry you want. Read 72 Hours to The Job You Love

  • Method of Application

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