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Job Alert: Female Customer Care Representative at Pickmeup

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  • Pickmeup is one of the most leading app for offering cab services all over nigeria. We provide mobile application cab services which is extremely simple and more user friendly. We have covered almost the entire cities throughout nigeria, Which includes Lagos, Abuja, port-Harcourt, Warri and more. We believe only in quality services and the best experience to…

    Read more about this company

    Female Customer Care Representative

    • Job Type
    • Qualification
    • Experience None
    • Location Imo
    • Job Field Customer Care&nbsp

    Location: Owerri, Imo

    Job Description

    • Female Customer Care Representative with IT knowledge
    • Monitor the operation and general activities of customers and drivers.
    • Monitor drivers relationship with customers.
    • Identifying trends and rending optimum service to customers.
    • Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
    • Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services.
    • Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
    • Establish and maintain professional friendly relationship with drivers.
    • Collaborate with relevant departments e.g marketing in deploying promos and other activities.
    • Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
    • Provide weekly report for all activities and department.

    Method of Application

    Interested and qualified candidates should send their Cover Letters and Resume to: [email protected] using the Job Title and Location as the subject of the mail.

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