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Job Alert: Floor Manager at Smart Partners

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  • Smart Partners Consulting Limited is a leading indigenous HR Consulting Firm in Nigeria located in Lagos with services offered in Recruitment, Outsourcing, Training and HR Consulting. We are a growing firm providing services to top leading companies across the Oil & Gas, IT, Banking Industries and many others using our world class recruiting process with vibrant, talented and passionate team.

    Floor Manager

    • Job TypeFull Time
    • QualificationBA/BSc/HND  
    • Experience
      5 years
    • LocationLagos
    • Job Field
      Administration / Secretarial  
     

    Our client, a luxury bar and lounge in Lagos Island Nigeria needs a suitably qualified candidate to fill the position below:

    Location: Lagos island

    Job Responsibilities

    • Analyze the sales figures and also predict the volume of future sales in order to maximize profits.
    • Ensure that all customers receive service properly.
    • Record sales figures and analyse data and forward planning.
    • Training new hospitality staff on the establishment’s policies and procedures
    • Conduct appraisals and review the performance of the staff.
    • Responsible for safety procedures are followed on floor.
    • Monitoring financial results based on key performance indicators
    • Resolving customer complaints using conflict resolution skills
    • Inspect guest areas for cleanliness and deploy custodial staff as necessary.
    • Establishing a good rapport with first-time guests leads them to become loyal patrons.
    • Monitor the amount of revenue generated by the establishment on a daily basis.
    • Identify and Resolve Urgent, legal and security issues.

    Requirements

    • Minimum of 5 years proven experience as a floor manager or Hotel/Restaurant manager
    • Exhibiting leadership ability
    • Booking and checking in guests
    • Proficient user of Microsoft Office- Excel and PowerPoint
    • Reservation management software.
    • Ability to manage personnel and meet financial targets
    • Guest-oriented and service-minded
    • Culinary School Diploma or Degree in Food Service Management or related field.

    Method of Application

    Interested and qualified candidates should send their detailed CV in MS word version to: [email protected] using the “Job Title” as the subject of the email.

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