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Job Alert: Guest Service Representative at Marriott International, Inc.

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  • Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
    The company operates and fran…

     

    Guest Service Representative

    • Job Type Full Time
    • Qualification
    • Experience
    • Location Lagos
    • Job Field Hospitality / Hotel / Restaurant&nbsp

    Job Number: 21027264
    Location: Lagos Marriott Hotel Ikeja
    Job Category: Rooms & Guest Services Operations
    Brand: Marriott Hotels Resorts
    Schedule: Full-Time
    Position Type: Non-Management

    Job Summary

    • This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time.
    • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    The Impact You’ll Make

    • No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home.
    • They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction.
    • When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

    What You’ll Do

    • Organize, confirm and process guest check-ins / check-outs and adapt for any changes.
    • Secure payment, verifying and adjusting billing as needed.
    • Provide guests with room and hotel information, directions, amenities and local interests.
    • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff.
    • Complete cashier and closing reports, counting the bank at the end of each shift securely.
    • Accept and record wake-up calls, delivering to the right department.
    • Communicate any emergency, lost item or theft to proper security staff and / or authorities.
    • Keep contingency lists in case of emergency and communicate any necessary messages.

    Perks You Deserve
    We’ll support you in and out of the workplace by offering:

    • Team-spirited coworkers.
    • Encouraging leadership.
    • Support to live a life of wellbeing and happiness.
    • Opportunities to serve and give back to the community.
    • Discounts on hotel rooms, gift shop items, food and beverage.
    • Recognition programs.

    What We’re Looking For

    • A warm, people-oriented demeanor.
    • A team-first attitude.
    • A gift for paying attention to the smallest details.

    Method of Application

    Interested and qualified? Go to Marriott International, Inc. on jobs.marriott.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Method of Application

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