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Job Alert: Head Nurse / Matron at Physio Centers of Africa

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  • Physio Centers of Africa – We are an innovative healthcare business seeking to propel physiotherapy and elder care to world class levels in Africa.

    Head Nurse / Matron

    • Job TypeFull Time
    • QualificationBA/BSc/HND  
    • Experience
      5 years
    • LocationLagos
    • Job Field
      Medical / Healthcare  
     

    Reports to: MD / CEO

    Job Summary

    • The Head Nurse / Matron will manage our Home & Elder Care workforce. The Head Nurse, will be responsible for supervising caregivers; by providing leadership and orientation to personnel; and for performing a variety of duties in order to coordinate the delivery of care to clients.
    • They will liaise with the HR Outsourcing to recruit caregivers, they lead training and quality assurance and are responsible for monitoring and troubleshooting customer service
    • We are looking for an individual with exceptional communication, organization and computer skills. Must enjoy working in a team-oriented environment and be able to multi-task.
    • This person wil work the PCA MD and executive team to develop the pilot and launch the full business operations

    Responsibilities

    • Ensure the appropriteness and execution of the business model and all operating processes.
    • Oversee caregiver in-house orientation and all trainings.
    • Liase with outsourcing company on the employment lifecycle of caregivers.
    • Schedule and conduct caregiver annual reviews and all supervision including regular performance conversations, accountabilities, customer satidfaction and problem resolution.
    • Motivate and inspire our caregiver workforce
    • Oversee caregiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
    • Utilize software system for documentation and record maintenance, monitor output.
    • Meet with prospective clients in order to discover their needs, sign them up for service and establish a billing relationship.
    • Ensure satisfaction, safety and quality care through regular phone contact with clients and representatives as well as live visits in their homes.
    • Reflect the values of PCA Home & Elder Care.
    • Be a point of contact in the clinic for clients and family members to facilitate problem resolution for client care issues.
    • Conduct client / caregiver introductions
    • Keep sufficient documentation of all relevant phone and in-person contacts with clients, client representatives, caregivers and others.
    • Responsible for ensuring all Quality Assurance home visits with new clients two-weeks after start of service and every 90-days are scheduled and completed by the due date. Ensure proper maintenance of Client Journals. Collect service records for office file and keep journal stocked with blank forms.
    • Maintain all active prospects and client records on appropriate software. Update and inactivate prospect and client files as needed.
    • Take phone inquiries from prospective clients, set-up service calls, record client inquiries on software to enable reporting conversion, closing and referral sources.
    • Know about long-term care insurance and how it works to be in a position to advise clients on this topic during care consultations.
    • Responsible for maintaining client files; scanning into the main d folder and ensuring the hard copies are in the client file.
    • 90-Day audit of client files when home visit is conducted.
    • Gain mastery of the following technical systems/processes/resources: Outlook Calendars, Outlook Mail, One Drive File Sharing, Microsoft Word, Microsoft Excel, Microsoft PowerPoint and more.

    Minimum Qualifications
    Educational Background:

    • Currently licensed to practice as a registered Nurse in Nigeria
    • Bachelor’s Degree in Nursing (BSN) required.
    • 5 Years Of Related Work Experience Required.

    Competency and Skills Requirements:

    • Critical Characteristics
    • Previous experience desired – Licensed Nurse or someone with managerial work experience within senior care / long-term care/hospital management
    • Must have the ability to work, Monday thru Friday (full-time)
    • Minimum of three-year experience managing clients strongly preferred
    • Ability to visit client homes in the assigned territory
    • Has an entrepreneurial spirit and must be willing to take risk
    • Be willing to grow with the business and be adventurous
    • A problem solver and can work independently
    • Someone not concerned with hierarchy and ready to roll up sleeves
    • Good multitasking capabilities
    • Good analytical and problem solving skills
    • Proficiency in the use of Microsoft Word, PowerPoint, Excel and other spreadsheet applications
    • Presentation capability

    Generic Skills:

    • Ability to work well under pressure
    • Very good interpersonal and team skills
    • Excellent verbal and written communication skills
    • Customer focus

    Supervisory Skills:

    • Have previously led a team in a hospital / eldercare business
    • Client relations
    • Strong organizational skills

    Method of Application

    Interested and qualified candidates should send their Applications to: [email protected] using the “Job title” as subject of the email.

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