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Job Alert: Head of Card Operations at FairMoney Nigeria

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FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Head of Card Operations

Location: Lagos
Employment Type: Full time
Category: Growth

Description
The role involves managing FairMoney cards operations post acquisition of the customers, which includes (but not limited):

  • Building reliable delivery network across Nigeria by partnering with Delivery/Logistics companies, agency networks, etc.,
  • Manage Customer experience and quality framework of cards operation for qualitative delivery.
  • Maintain card’s inventory to fulfil demand in cost effective manner,
  • Stakeholder management for smooth delivery of programs and products.
  • process development and creation of SOP.
  • Manage and motivate card operation’s teams for effective performance management.
  • Managing outsourced agencies and ensuring that they deliver on agreed SLA’s and quality expectations. Identify gaps and continuously interact with vendors to improve overall delivery standards

Requirements

  • Minimum of 5 years of experience in logistics/delivery in NG and 3 years in operations management.
  • Experience working with C-level stakeholders, Product, and Engineering leadership.
  • Experience implementing new systems.
  • Experience leveraging data to make business decisions.
  • Supply chain and product creation experience (order management and fulfillment, 3PL management, demand forecasting, inventory planning, manufacturing).

Benefits

  • Private Health Insurance
  • Pension Plan
  • Training & Development
  • Performance Bonus

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

  • A screening call with the Senior Recruiter ~30 mins
  • Technical interview with the hiring manager ~30 mins
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