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Job Alert: Head, Retail Operations Job at Strategic Workforce Solutions



Strategic Workforce Solutions – Our client, a leading retail group of companies operating in Abuja, is currently recruiting suitably qualified candidates to fill the position below:

Job Position: Head, Retail Operations
Job Location: Abuja

Job Description

  • Our client is looking for a highly skilled and motivated Head Retail Operations to lead their growing team.

Overview of Role

  • To plan and drive the retail operations so as to ensure maximum sales, maximum profitability, optimum stocking, increase in customer satisfaction and continued business growth
  • To maintain the desired visual merchandising, retail operations, customer service, replenishment, recovery standards in his/ her area in the store in all aspects
  • To sponsor and coach the team and drive continuous improvements.

Key Responsibilities
Sales and Commercial Performance:

  • Prepare and participate in the preparation of sales budgets
  • Maximize sales and profitability of the brand
  • Maximize productivity targets (sales per sqft, ATV, Conversion etc)
  • Control costs within budgetary guidelines
  • Identify internal and external commercial opportunities
  • Ensure effective Stock and Space Management
  • Conduct SWOT review to analyze the customer profile
  • Provide monthly feedback on competitor and event activities
  • Suggest improvements based on benchmark practices

Inventory Management & Stock Distribution:

  • Ensure effective Inventory and Warehouse management in the territory (order management, stock consolidation, movement and transfer, optimum stock utilization, stock return and shrinkage)
  • Review and analyze stock and sales reports monitoring over and under stocks, implementing corrective action to be taken
  • Review and effectively deal with fast/ slow lines, new ranges and end of ranges and implement necessary action
  • Provision of monthly feedback to Concept on sales, stock positions and product feedback

Operational Standards and Management:

  • Ensure all the stores are in compliance with the store operating and customer service standards
  • Ensure all the stores are in compliance with the company policy on employment and state laws, health and safety standards
  • Ensure all the stores portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
  • Ensure all store sales, promotions are planned effectively, executed and promptly and maintained professionally.

People Management:

  • Manage and support in team recruitment
  • Ensure that all new recruits understand their job and inducted well within the company
  • Monitor and appraise the performance of retail staffs in coordination with area retail managers and developing individual career plans.
  • Set KRA’s for direct reports and conduct performance appraisal
  • Oversee staff deployment and drive motivation levels of the direct reportees.


  • B.Sc in Business Administration or in relevant field
  • Must have worked for a Retail Company (Supermarkets / Hypermarkets)
  • Must be residing in Abuja
  • Knowledge of customer service, office management and basic data recording procedures
  • Proficiency in English (oral and written)
  • Solid knowledge of MS Office, particularly Excel and Word
  • Excellent communication and people skills
  • Good organizational and multitasking abilities
  • At least 4-8 years experience as Head Retail Operations.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.


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