Job Alert: NOC Engineer at Ascentech Services Limited
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Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.
Ascentech Services Ltd acts as a gateway to provide end to end recruitment services to Organisations Worldw…
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 1 – 3 years
- Location Lagos
- Job Field ICT / Computer
Core Requirements and Responsibilities
- Proactive monitoring of availability and performance of Network elements, infrastructure and data center using existing tools.
- Act as the First Point of Contact for incidents, escalations and business-impacting technology issues.
- Respond and perform first-level triage of incidents within defined SLAs and work with teams towards resolution.
- Assist in performing root cause analysis and root cause fixes.
- Escalate to other teams, management, vendors or service providers for unresolved incidents based on defined processes or instructions from the management team.
- Send out regular communication on the status of incidents.
- Document incident details and troubleshooting steps followed along with timelines.
- Work with problem manager to track problem resolutions to ensure the incident did not recur.
- Perform other tasks defined by the management team.
- Willing to in a 24×7 Work environment on shift system
- The role will primarily focus on monitoring, assisting with incident resolution, and ensure high availability of our infrastructure and Network Elements.
Qualification / Work Experience
- Higher Diploma / Bachelor degree in Electronics/ Communications/Computer science
- Work Experience – 1- 3 years’ experience in telecom NOC.
Knowledge, Skills and Abilities:
- Good verbal and written communication skills
- Able to understand technical terms.
- Ability to perform high-level troubleshooting of infrastructure and application issues.
- Working knowledge on Huawei M2000, U2000 is preferable.
- NOC Engineer U2000 M2000
- Network monitoring Escalations
Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the “Job Title” as the subject of the email.
Note: Only shortlisted candidates will be contacted.
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Method of Application