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Job Alert: NOC Engineer at Ascentech Services Limited

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    Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.
    ABOUT US
    Ascentech Services Ltd acts as a gateway to provide end to end recruitment services to Organisations Worldw…

     

    NOC Engineer

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 1 – 3 years
    • Location Lagos
    • Job Field ICT / Computer&nbsp

    Core Requirements and Responsibilities

    • Proactive monitoring of availability and performance of Network elements, infrastructure and data center using existing tools.
    • Act as the First Point of Contact for incidents, escalations and business-impacting technology issues.
    • Respond and perform first-level triage of incidents within defined SLAs and work with teams towards resolution.
    • Assist in performing root cause analysis and root cause fixes.
    • Escalate to other teams, management, vendors or service providers for unresolved incidents based on defined processes or instructions from the management team.
    • Send out regular communication on the status of incidents.
    • Document incident details and troubleshooting steps followed along with timelines.
    • Work with problem manager to track problem resolutions to ensure the incident did not recur.
    • Perform other tasks defined by the management team.
    • Willing to in a 24×7 Work environment on shift system

    Job Description

    • The role will primarily focus on monitoring, assisting with incident resolution, and ensure high availability of our infrastructure and Network Elements.

    Qualification / Work Experience

    • Higher Diploma / Bachelor degree in Electronics/ Communications/Computer science
    • Work Experience – 1- 3 years’ experience in telecom NOC.

    Knowledge, Skills and Abilities:

    • Good verbal and written communication skills
    • Able to understand technical terms.
    • Ability to perform high-level troubleshooting of infrastructure and application issues.
    • Working knowledge on Huawei M2000, U2000 is preferable.

    Key Words:

    • NOC Engineer U2000 M2000
    • Network monitoring Escalations

    Method of Application

    Interested and qualified candidates should forward their CV to: [email protected] using the “Job Title” as the subject of the email.

    Note: Only shortlisted candidates will be contacted.

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  • Method of Application

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