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Job Alert: Operations Support, NDO Africa at Ericsson Nigeria

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Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators.

Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

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We are recruiting to fill the position below:

Job Title: Operations Support, NDO Africa

Location: Lagos, Nigeria
Categories: Network Operation and Integration

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Job Description

  • Drive changes in the tool, processes, and guidelines within the customer organization or internally
  • Drive implementation of changes and secure compliance of Global Resource Management processes and tools
  • Focus on operational efficiencies through delivery flow, tools and automation
  • Support Line Manager to coordinate the recruitment process in achieving strategic objectives
  • Produce detailed resource profile summaries for shortlisted candidates.
  • Raise job requisition and posting using ITM Tool while liaising with resource owners on strategy
  • Secure Board Headcount (HC) approval for resource onboarding.
  • Review organizational policies in line with approved process.
  • Implement process for efficient Time Reporting and Billability within NDO Africa organization
  • With the support of local NDO Delivery Head, review and follow the implementation of employee’s targets:
    • IPM
    • Succession Planning
    • Talent review
  • Ensure successful resources assignment (initiation / extension / termination) in line with HR guidelines
    • Employees, graduates
    • STA / L2L / LTA
    • ARP / ASP / NDM
  • Secure best performance in managed service operations and in line with contractual KPI’s
  • Implement solid & concrete action plans with execution needs where operational excellence is needed with customer focus in mind
  • E2E flow between domains, sales & common functions (HR/Finance & Sourcing) well managed & formulated to ensure no customer impact due to internal ways of working
  • Organizing and supervision of trainers and training partners, training plan and content
  • Monitor and support workforce allocation
  • Continuously monitor and review resource competence delivery in line with scope of project
  • Agree with resource service providers and project on time plans and deliveries
  • Implement new ways of working and processes as required by management team
  • Implement approved compensation, strategies and regular recommendations review
  • Ensure Ericsson standard are maintained by external workforce for optimum service delivery (WoW)
  • Ensure local laws and regulations are followed accordingly
  • Ensure customer directives and standard are sustained
  • Timely implementation of procedures and problem solving to avoid escalations
  • Implement changes based on resolution and learnings
  • Communicate and follow-up time plan with all stakeholders for swift project deliveries
  • Timely E-Human Resources Management System (HRMS)
  • Prolong access in HRMS domain based on resource contract extensions
  • Create access in Ericsson Academy for external resources and assign courses
  • Create access in SAP for external resources cost recovery (Time Reporting)
  • Secure best performance in managed service operations and in line with contractual KPI’s
  • Implement solid & concrete action plans with execution needs where operational excellence is needed with customer focus in mind
  • E2E flow between domains, sales & common functions (HR/Finance & Sourcing) well managed & formulated to ensure no customer impact due to internal ways of working

Job Requirements

  • A minimum of 10-Years work experience in external resource management and tools.
  • 6 years proven expertise on domain cost recovery and competence delivery
  • Knowledge and experience with data collection and post processing tools
  • Strong knowledge on telecom way of working
  • Additional Knowledge on NDO ways of working
  • Good Knowledge on the ERICSSON RAN Portfolio

Personal Attributes:

  • Self-motivated. Ability to work under pressure and learn independently.
  • Good presentation, time management and leadership skills & ability to work with diverse backgrounds
  • Result oriented with focus on customer satisfaction and project delivery
  • Fluent in English, both written and spoken

Application Closing Date
Not Specified.

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How to Apply
Interested and qualified candidates should:
Click here to apply online


 

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