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Job Alert: Retail Store Manager at E’Sorae Luxury

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E’Sorae is your target brand for luxury and premium quality bed, bath, and fragrance products. E’Sorae has carved a niche for itself in the retail and hospitality industry by offering a wide selection of high-quality luxury towels, bathrobes, bedding, and other home essentials, that don’t cost an arm and a leg. We are obsessed with comfort, elegance, ambiance, and well-being, and revolutionizing the bedding industry, reshaping it from the ground up. Providing an exquisite kind of rest, just for you!

We are recruiting to fill the position below:

Job Title: Retail Store Manager

Location: Ikoyi, Lagos
Employment Type: Full-time

Job Summary

  • Sales Target
  • Product Sales
  • Store Management
  • Cost Management
  • Sales Documentation and Processing
  • Reporting

Responsibilities
Sales Target:

  • Achieve a month on month sales as agreed.

Product Sales

  • Sell and cross-sell products to customers that come into the store.
  • Ensure customer pick a minimum of one additional item asides the original planned item of purchase.
  • Provide customer with excellent customer service for a repeat sale.
  • Ensure delivery of products to customer within agreed timeline.
  • Escalate all process failure or breaches in daily reports.
  • Ensure adequate product knowledge to provide adequate advise to customers in offering excellent customer service
  • Address clients complaint with a high level of professionalism to retain customer.
  • Analyse complaints to improve customer service and anticipate customer needs.
  • Analyse customers profile to improve sales.

Store Management:

  • Envision store arrangement to attain strategic use of space to influence the customer experience.
  • Manage the retail store interior and arrangement of items for visibility and easy retrieval.
  • Conduct routine checks on shelving and tagging.
  • Manage staff shifting and roster monthly, which should be shared with Management two weeks prior to effective date.
  • Check for store cleanliness to maintain brand quality.
  • Ensure dress code of the Store Sales Executives meets with the approved dress policy for the store employees
  • Manage electronics (e.g. Lightning system, Air conditioner system) routine and regular service checks to avoid faults and breakdown

Cost Management:

  • Keep the store expenses within approved limit on power and utility.

Sales Documentation:

  • Ensure proper documentation of all sales made and all documents are raised and printed adequately and timely
  • Elicit all customer’s information during enquiries and for future sales.
  • Review records and share with digital sales executive for follow-up and marketing.
  • Ensure good customer handover between shifts.

Recording and Reporting on ERP:

  • Maintain daily reports and records of sales on the ERP Platform and share with the Head of Sales/Business by 5pm
  • Maintain daily reports and records of call logs, on ERPNext CRM Module and share same with the Head of Sales/Business by 5pm
  • Share monthly report of sales per products to the Head of Sales/Business
  • Conduct monthly sales variance analysis

Requirements
Qualification / Experience:

  • Bachelor’s Degree.
  • Minimum of 5 years of progressively responsible retail experience.
  • Minimum of 3 years management experience in the service or retail industry.
  • Extensive experience and ability to lead the delivery of a high level of customer service in a luxury retail brand.
  • Retail operations, budgeting, planning, customer service, sales and people leadership and management experience required.

Skills & Competencies:

  • High energy and strong work ethics.
  • Excellent interpersonal, customer service and time management skills.
  • Excellent communication (both written and verbal), influencing and negotiation skills.
  • Good numeracy skills, with basic computer knowledge.
  • Customer-centric.
  • Very good reporting skills.
  • Able to work under pressure to meet deadlines and targets.
  • Able to work effectively and responsibly without close supervision.
  • Full professional proficiency in the English language; fluency in spoken and excellent in writing.
  • Objectivity, integrity and emotional intelligence.

Application Closing Date
21st July, 2022.

Method of Application
Interested and qualified candidates should send their recent copy of CV and current Photograph to: [email protected] using the Job Title as the subject of the mail.

Note: Candidates who live around the island and close to the island should apply.

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