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Job Alert: Senior Application Support Analyst at Alfred & Victoria Associates

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  • Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market.

    Read more about this company

    Senior Application Support Analyst

    • Job Type Full Time
    • Qualification BA/BSc/HND
    • Experience 7 years
    • Location Lagos
    • Job Field ICT / Computer&nbsp

    Job Summary
    The resource should be able to demonstrate competent IT literacy around applications and systems.

    Responsibilities

    • Maintain the core ERP application and other applications in the company.
    • Identify and implement workarounds for customer incidents.
    • Implement bugs and patches to all applications.
    • Proactively enable 2nd line support to resolve incidents without undue escalations.
    • Be proactive in improving monitoring, alerting and end to end testing on applications.
    • Handle escalated calls 2nd level on all applications.
    • Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
    • Monitor the availability, performance and throughput of supported IT applications.
    • Maintain IT application support technical documentation.
    • Participate in disaster recovery activities as required.
    • Implement, test and monitor required application changes in line with change implementation plans.
    • Understand and comply with the IT organisation requirements, processes, procedures and policies.
    • Implement, test and monitor required IT application changes in line with change implementation plans.
    • Perform other duties as assigned by the line manager.

    Qualifications

    • B.Sc in Computer Science
    • 7 years experience in application support

    Key Skills & Competencies:

    • Database Administration
    • Listening ability and patience with users
    • Customer service and relationship management
    • Critical thinking skills
    • Investigation and diagnostic skills
    • Communication skills and active listening
    • MSCE or MCP
    • Attention to details
    • Business awareness
    • Possess technical knowledge

    Desirable Certifications:

    • Service awareness basically ITIL V3 or V4
    • Project Management
    • Master’s degree in IT
    • Business Analysis
    • Oracle Certified Associate (OCA)

    Salary
    Very Attractive.

    Method of Application

    Interested and qualified candidates should send their CV not later than “3pm” on the above-stated closing date to: [email protected] using the “Job Title” as the subject of the email.

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