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Job Alert: Techinal Support Officer at Zkteco Biometric Limited

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ZKTeco is a world-leading manufacturer of biometrics readers (facial, vein, fingerprint palm) access controls, time attendance, turnstiles and barriers, security cameras, metal detectors, car park & vehicle management solutions, X-Ray inspection, integrated security solutions, and embedded biometric and radio-frequency identification modules.

We are recruiting to fill the position below:

Job Title: Techinal Support Officer

Location: Eti – Osa, Lagos
Employment Type: Full Time

Job Description

  • Answering client or customer questions about properly using or accessing a product or service
  • Communicate with clients and customers about their experiences with a product or service.
  • Coordinating external training as the need arises
  • Listening to customer or client complaints or concerns and working to resolve their issues
  • Collect prompt and accurate feedback from customers
  • Keep records of customer interactions, process customer accounts and file documents.
  • Providing technical support to customers and clients and advice where necessary
  • Collaborating with development teams and departments, as well as incorporating user feedback.
  • Maintaining computer network infrastructure and ensuring network security
  • Monitoring daily operations, including server hardware, software, and operating systems.
  • Install technology upgrades, and maintenance.
  • Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science or a related field
  • 1 year of experience.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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