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Job Alert: Vestas: Digital Customer Support Coordinator

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Digital Customer Support Coordinator
PL,Szczecin|Professional|Full-Time | ID: 6440

We are looking for communicative team players with experience in digital support. If you are looking for new challenges in international environment this job might be right for you.

Service > Digital Transformation > Digital Customer Support

Digital Customer Support is Part of Vestas Service Area. Its main role is to support Digital Customer Channels unit in delivering best in the world customer facing digital ecosystem in the sustainable energy industry, at the same time empowering contribution of customers in this area.

Responsibilities

  • Supporting internal departments with Digital Channels related issues,
  • Processing service requests in the system,
  • Manage access to Digital Channels across the organisation
  • Coordinating communication in search for issue resolution between various internal groups
  • Identification of process gaps and searching for improvements that will contribute to Customers and Stakeholders Satisfaction
  • Documenting changes in a structured manner, preparing presentations and reports
  • Collecting and analyzing feedback related to supported areas
  • Creating tasks related instructions, training materials and documentation

Qualifications

  • Min 2 years of experience in similar position – related to digital support
  • Bachelor’s degree in the field of Technical, IT or similar would be nice to have
  • Very good communication skills in English, written and verbal
  • Experience in international environment would be a huge advantage
  • Very good knowledge of Microsoft Office
  • Knowledge of SQL or SAP is nice to have

Competencies

  • Very strong communication skills – you will cooperate with many people
  • Proactive and positive approach
  • Creative, resilient and problem-solving oriented mindset
  • Natural attention to details

What we offer
We offer you the opportunity to make a difference and to work in a multicultural and international company, where you have the possibility to challenge your skills and develop professionally
This position includes possibility to occasionally work from home.

Additional information
Work location will be in Vestas Office in the center of Szczecin.

About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and with more than 105 GW of wind turbines in 80 countries, we have installed more wind power than anyone else.

Through our industry-leading smart data capabilities and unparalleled more than 86 GW of wind turbines under service, we use data to interpret, forecast, and exploit wind resources and deliver best-in-class wind power solutions.

Together with our customers, Vestas’ more than 24,500 employees are bringing the world sustainable energy solutions to power a bright future.

Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills and perspectives, and gives everyone equal access to opportunity.

We invite you to learn more about Vestas by visiting our website at www.vestas.com and following us on our social media channels.

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