The Relationship Tips
Take a fresh look at your lifestyle.

Job Alerts: Customer Relation Manager at Busy Minds Consult

0


YOU MIGHT ALSO LIKE

Busy Minds Consult – Our client, a Service Provision firm with an exponential growth plan, is seeking the services of an experienced professional to fill the position below:

Job Title: Customer Relation Manager

Location: Lekki, Lagos
Employment Type: Full Time

Responsibilities

  • Must be able to identify opportunities to grow the Customer base and build positive relationships with the new client.
  • Must be strategic and analytical when finding solutions to problems
  • Ability to use findings to improve in areas of complaints
  • Coach and train customer relations officers to display knowledge and confidence in engaging clients with respect to their clothing.
  • Builds and trains team members to be able to accept higher responsibilities
  • Mentors and build confidence in team members
  • Ensure customer’s items are handled with the utmost care, attention to detail and all instructions are complied with.
  • Ensure the credit policy of the business is maintained in dealings with items received from customers for cleaning.
  • Follows up with the customers for prompt pick up and collections of monies. Ensuring the receivable value of the branch is maintained at 20% monthly
  • Responsible for all monies collected as sales and ensures all are remitted accordingly to ensure customer satisfaction following laid down processes
  • Review all sales activities for each day and address all issues and gaps immediately before signing
  • Closely liaise with the accounts department on daily sales reconciliations, receivables report and garment stock takes exercise.
  • Consistently Improves the sales of the branch through effective service delivery and business developments. Works at exceeding branch target.
  • Ensures outstanding customer satisfaction by maintaining strong professional relationships with customers without compromising or breaching the laid down procedures and processes
  • Guides and leads team members to deliver services that meet or exceed customer requirements. Leading by example.
  • Manages and trains resources to ensure quality and consistency of service to customers.
  • Provides proper refund and compensation to customers.
  • Maintains complete and accurate customer correspondence data. Able to analyse data to provide information for management decisions
  • Develops and updates Customers’ related reports. Ensures customer information on the system is updated and available when needed. Reports are collated, tracked and available when needed
  • Effective communication and collaboration with internal teams (Technicians, engineers, Pressers, Quality Control Officers, etc.) to address customers’ needs in a timely manner
  • Managing and retaining relationships with existing clients. Actively retaining 80% of its customers
  • Deliberately takes calculated actions and decisions which increases the client base of the respective branch
  • Able to measure and report successes and areas needing improvements

Requirements

  • A minimum of B.Sc / HND in Social Sciences, CICRM.
  • Minimum of 7 years experience in the banking industry, FMCGs or related industry
  • 3 years of managerial experience
  • Background in Customer service; Dry cleaning/Laundry knowledge is a plus.
  • Experience with design and implementation of business development strategy
  • Excellent communication and negotiation skills.
  • Conflict resolution
  • A customer-oriented attitude and Problem-solving aptitude.

Salary

  • N200,000 / month.

Application Closing Date
6th May, 2021.

Method of Application
Interested and qualified candidates should kindly send their CV and Cover Letter to: [email protected] with “Customer Relations Manager” as the subject of the mail.

Subscribe to our newsletter
Sign up here to get the latest news, updates and special offers delivered directly to your inbox.
You can unsubscribe at any time
Leave A Reply

Your email address will not be published.

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Read More

We would like to show you notifications for the latest news and updates.
Dismiss
Allow Notifications